As mentioned about a week ago, I managed to get back on line by going
through all internet settings and clicking "restore default settings"
but after this I was not able to up-date windows defender and after a
few more days, again I could not connect to internet.
I have now carried out a "factory re-set" and things seem to be fine.
I am now wondering what originally caused the problems, the main
suspects are when I downloaded the traditional card games which are not
present on win 8 or when I downloaded classic shell to restore the start
button menu.
Does anyone have any experience or views on a safe way to restore card
games and start button menu on windows 8.1?
Thanks in advance of any ideas,
John.


On 13/01/2015 20:08, Hachmeyer, Mr. Paul S. wrote:
> John,
> It's possible that you have some sort of virus or malware, a hardware problem or some other issue.  Network connection issues are sometimes hard to resolve.
> Are there any other computers connected successfully to the network, wired or wireless?  Are you sending theses emails from the same network?
> Do you have any virus or malware software installed on the computer?  If so, I would run a full scan and see if anything is detected.
> Next, try to determine if you are an administrator on the computer.  I don't have win 8, only win 7, but if you can go to start, then control panel then user (or user access) you should see one or more user names, domains and groups.   If it only lists you and it says 'administrator' in the group, then you are an administrator on the laptop.
> In control panel, there is also a tab for 'Network and Internet'.  Open that and click on 'network connections'.  There may be more than one, does it (or all of them) say disabled?  Double click on it (or them) one at a time, then try clicking the diagnose tab.
> Write back to the list with the results and see if any other ideas come up to help troubleshoot your problem.
> Paul
>
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>                          Mark Rode<[log in to unmask]>


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