The short answer its your ISP. Almost always the problem before hardware. There
is little experience with DSL. And very dificult to resolve sometimes. I do
believe the telcos ie PacBel Bell Atlantic are good at telephones but not
internet services.

By the way is your connection via PPPoE




On Wed, 21 Jun 2000 06:16:46 -0700, Lawrence T. Gurley wrote:

>I'm running Win98SE on a P-200 MMX, with an external Alcatel 1000 ADSL
>modem, a Kingston KNE110TX NIC, and a fixed IP address.
>
>I installed a new hard disk with Win98SE when my Win95 got corrupted in the
>course of trying to get DSL working again by following PacBell tech support
>instructions.
>
>My current problem:  DSL seems to work perfectly when I boot up in the
>morning and turn on the modem.  About two or three hours later, I will
>notice that Netscape (browser) or Eudora (email) can't find a host  (e.g.,
>Netscape can't find www.netscape.com) and realize my DSL is down.  DSL
>Modem lights are all green.  I am unable to resynch the connection by the
>usual sequence
>        [disconnect power from the modem,
>        turn  off the modem power switch
>        shut down the PC,
>`       boot up the PC after a few minutes
>        restore power to the modem
>        turn on the modem power switch]
>recommended by PacBell.  Next morning it's ok again for the first couple of
>hours.
>
>I tried pinging my gateway ---timeout, 100% loss.  PacBell Tech support
>tried pinging me ---timeout, 100% loss, even though my TX/RX light
>flashed.  Tech support pinged my gateway ---A-OK.  Tech support suggested
>it's a line problem, call Maintenance.  Maintenance says the line's OK,
>call Tech support, have them send an inside technician.  Tech support line
>has been busy for 4 days.
>
>I wonder if it's a hardware problem --if something stops working when it
>warms up.  I tried cutting power to the DSL modem for several hours, when I
>restored power, DSL still wasn't working.  However, if I shut down  the PC
>for several hours, when I boot up, DSL works perfectly for another two
>hours or so.
>
>My best guess is it's the NIC card, both because I don't want it to be the
>CPU, and because everything else works normally.  BTW, dialup access still
>works.
>
>I would appreciate your opinions and educated guesses.
>
>TIA,
>Larry Gurley
>
>Lawrence T. Gurley, Berkeley, CA
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