In a message dated 10/24/2006 2:02:40 A.M. Eastern Daylight Time,  
[log in to unmask] writes:

Hi  all,

Can anybody suggest why I cannot send faxes from my compact  presario v500 
running windows XP sp2. 
According to the Microsoft fax tool  there are no modems installed in my 
laptop.
However hardware manager shows  a Ac97 soft data fax modem with smartcp as 
being installed.
Diagnostics for  the modem show comport 4 in use.
How can I tell which software / process is  using the modem port, making it 
unavailable to the fax printer /  manager

thanks
Robert Fernando



Hi,
  Do you use dial-up for internet connectivity? If so, are you  connected 
when you are trying to fax? If so, then you'll need to disconnect from  the 
internet to free up the modem for the fax program.  

HTH,
Peter  Hogan
[log in to unmask]


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