I provide tech support for a lot of my friends and a few small
businesses. I've been doing this for 10 years or so, and am totally
self-taught.
Almost without exception, these people are completely clueless when it
comes to organizing files and folders,backups, installing software,
troubleshooting or solving the myriad of problems we all see daily with
Windows.
I've just come from a home where the owner runs a small contracting
business,(she does very well)and every document she ever wrote or
received is just dumped in My Docs without rhyme or reason. She had no
backup strategy, virtually no updates, out of date anti virus, etc.
This situation is very common, in my experience, and I wonder if it's as
common as I think it is.
Most of my customers are over 50, for what that's worth.
Is this the norm in other's experience as well?
Is there any effective, comprehensive training available?

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