Jennifer,

Try disconnecting the printers from the computer, then uninstall
the printer drivers. Reboot, reinstall the drivers, shut the
computer down, and then power on and plug your printers in
again. Restart the computer and see if it sees the USB printers.

Hope this helps.
Joab

At 12:33 AM 6/23/2001 -0500, you wrote:
>Date:    Fri, 22 Jun 2001 22:45:19 -0500
>From:    Jennifer Weinblatt <[log in to unmask]>
>Subject: missing driver
>
>I had a big crash and needed to reinstall Windows 98 onto my
>Dell Inspiron.  When I started up, I get a small blue window
>that says "driver not found".  That might be a hint to my big
>problem.  The computer no longer recognizes that I have a USB
>port for my printers.  Other USB devices I have seem to work,
>but not my printers.  I tried reinstalling the printer
>software, but the software now seems to think that no USB
>exists on my computer. I ran Dell Diagnostics, but it cannot
>sense anything is wrong.  I don't know what else to try.  I
>really hope I won't have to buy a new cable and connect my
>printer the old fashioned way instead of USB.  Can someone help
>me?  Thank you very much.
>J. Weinblatt

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