My Dell 330 at work is giving me trouble. I have 2 system installed:
Windows 2000 Pro with Service Pack 2 I use regularly, and another Windows
2000 Advanced Server with Service Pack 1.
I had a few reboots due to frequent freeze on desktop. Somehow this
computer does not check disks with scandisk whenever it's forced restart
like my home computer would do. I think after a few reboots, the file
system or something is very corrupt or something that I couldn't access
anything from the first level of "My computer." If I click on my computer,
it would play the search disks animation (spotlight moving left and right
on a folder icon) forever without getting anything listed. And it's very
easy to get freezed (not responding when I look at task manager) at a lot
regular processes. I checked the "device manager" and found that there is
an unknown PCI device and both my DVD and CD-RW has a yellow block and
exclamation mark on it. At this stage, I can still launch programs and I
can still access and open files from folders (I accessed them from
shortcuts on desktop). As long as I don't try to access "My computer"
(where CD, HD partitions are accessed), it would be fine.
I then, installed Norton Utilities 2001 and checked the disk etc... and
after a few reboots and fixing, the system runs much smoother. I could
access "My computer" now although my DVD and CD-RW are not there anymore.
Checking device manager, they're still there with exclamation mark and an
unknown PCI device. So, I deleted them and hoping to get them back. It
asked for a driver of the PCI device. I really don't know what it is. I
cancelled and CDRW, DVD are still in yellow.
I switched to Win2K Advanced Server and found it would freeze a lot and
couldn't access "My Computer" just like Win2K Pro before fixing with
Norton. Same yellow icon on top of CDRW, DVD and unknown device. I thought
if it's pure system or software problem, switching to a different system
should not see any of the problems of the other system, but I was wrong.
I'm back in Win2K Pro since it at least working. I noticed that everytime I
used right mouse to access properties, create folders, etc. it would prompt:
O:\ is not accessible
This folder was moved or removed.
O:\ is my CD-RW drive. I tried to boot with CD and it skipped it and went
back to Win2K.
Sorry for the long story on my problem. I'm at my wit's end. Can you tell
what's going on and how I can make them available again?
Thanks in advance,
Changhsu Liu
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