There's every chance your drive is damaged and may need to be replaced. You
can try the filter fix from MS, but I'm not sanguine.
http://support.microsoft.com/kb/929461

On Mon, Nov 21, 2011 at 11:58 AM, john Clemence
<[log in to unmask]>wrote:

> Hi Hugh,
> Thank you so much for taking the time to help me with my Acer. Its amazing
> that you guys freely give your time to help others.
> I have now got the machine back to factory settings, great, but I still
> have the problem with the dvd, it only opens intermittently and it wont
> "see" the disc when one is inserted.  There seems to be a problem with the
> driver and I have tried to update the driver but it states the existing
> driver is up to date, I tried "uninstall" and the dvd disappeared from my
> computer. I then clicked again on update driver and again it said driver is
> up to date.
> I have looked on the internet but there only seems to be sites that scan
> your computer and ask for money - I don't mind paying but I am a little
> cautious of having the laptop scanned and buying from unknown sources. Is
> there a safe site for drivers?
> Incidentally, while writing this, a cd suddenly started playing, I had put
> it in on one of the infrequent times the draw actually opened about an hour
> previously!! Normally the draw doesn't open either by pushing the button or
> right clicking in "my computer"
> I managed to get an email to Acer support so I will just see if they have
> a solution.
> Anyway, thanks again for helping me get the machine back to factory
> settings.
> Regards,
> John.
>
>
>
> On 19/11/2011 01:27, Hugh Vandervoort wrote:
>
>> Does it have a restore partition?
>> "To access the recovery partition on your Acer computer for recovery,
>> follow the steps listed below.
>>
>> 1. Power on the computer
>> 2. At the white ACER BIOS screen, hold the *Alt* key and press the *F10*
>> key
>>
>> simultaneously to start Acer eRecovery.
>> 3. Once eRecovery has loaded, click *Restore to Factory Default Settings*
>> 4. Click *OK* to continue
>>
>> 5. From here, the eRecovery process will update all the data on the C:
>> drive and restore a fully functional factory image (approximately 10
>> minutes).
>> 6. Once eRecovery has run, press *OK* to reboot unit
>>
>>
>> Note that all data will be lost during this process and your computer will
>> be brought back to it's original factory state and settings."
>> Otherwise, you can buy probably buy restore disks from Acer.
>>
>> "On Fri, Nov 18, 2011 at 1:50 PM, john Clemence
>> <[log in to unmask]>**wrote:
>>
>>  Hi,
>>>
>>> I bought an Acer Aspire 5732Z about a couple of years ago and it
>>> developed
>>> a problem with the DVD player. Once the company I bought it from knew I
>>> had
>>> a problem within the warranty period I found I could not log into my
>>> account to get the repair booked in -- this may have been a coincidence
>>> but
>>> I got so frustrated that I bought a new notebook.
>>>
>>> My daughter needs a laptop to enable her to work from home and I would
>>> like to let her have the Acer. I think I would need to format the hard
>>> drive but I don't think the machine came with any discs, (or I can't find
>>> them at the moment). Is there any way to format the hard drive and then
>>> re-install the o/s, (windows 7 home premium). I don't think I could
>>> access
>>> the internet without an o/s, and then there will be the problem of
>>> loading
>>> the drivers!
>>>
>>> Perhaps I could clear all my old stuff but then I would have the
>>> intermittent dvd which I think is a software problem.
>>>
>>> I will have another look for any discs but I don't recall any. I wonder
>>> if
>>> anyone has got any ideas how I can restore this machine?
>>>
>>> Regards,
>>>
>>> John.
>>>
>>>
>>>             The NOSPIN Group is now offering Free PC Tech
>>>                        support at our website:
>>>                         http://freepctech.com
>>>
>>>                The NOSPIN Group is now offering Free PC Tech
>>                          support at our website:
>>                           http://freepctech.com
>>
>>
>        PCBUILD maintains hundreds of useful files for download
>                    visit our download web page at:
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>



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