----- Forwarded Message -----
From: Edward Whitnall <[log in to unmask]>
To: "[log in to unmask]" <[log in to unmask]>
Sent: Wednesday, September 7, 2011 10:28 AM
Subject: Laptop repair help
Trying to update and put back into use an older Dell laptop computer. While it worked beautifully when I put up on the shelf a while back, now when I boot it, I get the error message "A problem has been detected, shut down Windows . . ... " It appear to be running something in the background, tying up the processor.
Processes I've run to date:
Task Master to see what was running in the background (None shown),
No good Restore point
available,
Norton 360 and Avast virus checks (Norton found a couple viruses and "fixed" them)
System Mechanic (Passed)
Dell's diagnostic program (Passed),
Defragged the hard drive,
Deleted several programs,
Even removed and reinserted the hard drive and memory to no avail.
If I boot normally, it now comes up with the "Setup can not load the keyboard layout." I went to Google on another machine, and downloaded the Microsoft fix for that, burned it on a CD an tried to run it on the laptop with out luck.
If I boot using F12 and the last good configuration, it comes up to the normal Windows, even lets me click on the start box and shows the contents, sometimes it will go on to My Computer, but will do nothing after that.
Any suggestions?
Ed Whitnall
[log in to unmask]
Dell 700M (1.8 GHz/400 MHz)
512 Mb Memory
40 GB Hard Drive
Windows XP Pro
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