We have about 80 of the Profile-3s on campus. The failure rate on these has
been higher than any other PC we have ever used. About 10% of them failed to
boot right out of the box. We have had numerous hard drive and MB failures
since the original installation. I have 2 units with bad hard drives and 1
with a bad MB in my office right now. The overall failure rate we have
experienced on these machines is approaching 30%.

Powering a PC off and back on should not cause it to self destruct.

-----Original Message-----
From: Karen Coe [mailto:[log in to unmask]]
Sent: Sunday, April 28, 2002 10:42 AM
To: [log in to unmask]
Subject: [PCBUILD] gateway profile-3


This computer is one of the new hybrids. It has the pc built in back of the
monitor - sort of like a cross between a laptop an a PC. I wanted to network
a LAN with a router. I powered everything down, plugged in the router,
connected the DSL line to the router, connected the router to the PC, and
turned on router and DsL modem. I then tried to power on the PC. It got as
far as the ME splash screen and then went black. Then it hung. I powered off
with the surge protector (no other choice), and then tried to power on
again. Wierd things happened, but it never even got to POST after that,
although the fan was spinning and hard drive LED came on. Unfortunately, it
was not my computer, so of course, the owner insists that I caused this. Did
I? He HAS had a similar problem with the same model - upon complete power
down, it would not power up and had to be taken in to Gateway. Anyone else
out there heard of this issue with the profile-3 model?

Thanks,
Karen

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