You could substitute a known good modem or you could try the Phone Dialer to see if
the modem responds, but my guess is the modem got fried.  Many surge protectors
include telephone line protection,  for the few dollars they cost, you may stop a
spike.
I've also had Rockwell HCF, Conextant, and PCTel chips on modems that just seem to
die on their own.  These chips seem common on the 'free after rebate' modems at
Staples and CompUSA.  They seem to check out ok with diagnostics but fail to dial.
You can always delete the modem through the device manager in settings/control
panel/system/properties and let windows reinstall it on boot up.  Check the
manufacturers web site for any driver updates.


Robert Flynn wrote:

> A friends computer will no longer connect, he gets an error saying no dial tone.
> We have ruled out any problems with the phone lines or using the incorrect jacks
> on the modem. Device Manager says the modem is working properly. Tried connecting
> using HyperTerminal but got same error message of no dial tone. Tried to update
> drivers but response was that the best driver was being used. The modem is a
> Rockwell HFC 56k Data Fax PCI Modem and is on com port 3. There was a storm in
> the area the night before his modem stopped working, could this have destroyed
> his modem? Is there a way to tell if the problem is his modem or something else?
> Thanks for any info, Bob
>
>                          PCBUILD's List Owners:
>                       Bob Wright<[log in to unmask]>
>                        Drew Dunn<[log in to unmask]>

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