Walter - I don't mind having my local supplier order at all! But the
supplier can't get an answer to his emails from Asus in Germany! - Conor


-----Original Message-----
From: Walter R. Worth <[log in to unmask]>
To: [log in to unmask] <[log in to unmask]>
Date: 20 January 2000 19:12
Subject: Re: [PCBUILD] windows with motherboard?


>On Tuesday, January 18, 2000 5:03 PM",Conor McNessa" <[log in to unmask]>
>wrote:
>
>
><snip> Incidentally, I have now found an Irish supplier for Asus
>motherboards (and
>> have discovered that they're pronounced Azoose), but the supplier doesn't
>> have the P3B-F in its 5PCI/2ISA/1AGP version. Both they and I have
emailed
>> Asus in Germany, but neither of us has got an answer so far. So I may
have
>> to back off the idea of going for an Asus board; two of my most important
>> considerations are international availability and excellent tech support,
>> and a company that doesn't answer its emails doesn't fulfil either of
>those
>> too well.
>
>Hi Connor -- while I can understand your frustration, you also must
>understand "certain" aspects of business. E-mail tech support is far from
>perfect in that aspect. Issues of this nature "do" occur but should we go
to
>the extremes of saying a product is bad because of the "human" element
>effect? FWIW and from my own personal experience, Asus tech support (within
>reasonable circumstances) is very good. Being able to obtain it from a
local
>vender has a much higher success ratio than going from a supplier through
>supplier as in your case. Mail order is another option but again waiting
for
>a "return number, etc." again..I prefer that if I can buy it here and there
>are problems with the product...I can take it back. <g>. Since your local
>vendor carries their products and if time is not of the essence, why can't
>you just have him "special" order it to your exact specs?.  Of course, it
>will cost a little more for the inconvenience or it may not. :-)
>
>Walter R. Worth
>[log in to unmask]
>
>         The PCBUILD web site always needs good submissions.  If
>          you would like to contribute to the website, send any
>               hardware tech tips or hardware reviews to:
>                           [log in to unmask]
>

                Curious about the people moderating your
                   messages? Visit our staff web site:
                     http://nospin.com/pc/staff.html