Susan,

I'm not sure what updates were made to your BIOS with this upgrade but it
could affect the USB port.  The mouse freezing when you fool around with
the USB port may be good!  When I plug in a USB device on my USB port, the
drivers are installed as the computer recognizes that the device has been
connected.  That can cause the screen and mouse to "freeze" for a short
period of time.  It should return to normal within about 30 seconds after
the drivers are installed.  Have you tried using the scanner with software
other than HP?  Especially when installed with the WINME drivers?

I have had problems in the past with some scanner packaged software putting
a program running in the background for auto-scanning (copy machine type
functions) and the program interfered with normal scanning with other software.

Good luck in your search for a solution.

Doug

At 3/26/01 08:23 PM, Susan S. Hays wrote:

>Hi folks, it's me again.  I have tried everything!  Tonight I am going to try
>to download an update to my BIOS from Gateway.  This has gotten to be
>rediculous to say the least.  I have spent hours and hours installing,
>uninstalling, going into the Device Manager, trying the below suggestion, and
>nothing works.  I have just about given up.  I have tried the software that
>came with my scanner, software received from HP, letting WindowsME install
>the driver, which by the way, it can't seem to find.  Any comments on an
>update to my BIOS from Gateway.  Do you think it will solve the problem or am
>I just wasting more time?
>
>And yes, I have check my BIOS.  From what I can tell everything is enabled.
>There are no yellow exclamation points in the Device Manager.  Funny thing
>though, when fooling around with my USB port, my mouse freezes every time.
>My mouse is not an USB mouse so I don't know what the deal is with that.
>However, my mouse is located directly above my USB port in the back.  I have
>also downloaded the driver off the HP site thinking maybe that would work,
>but no luck.  I do thank everyone for all your suggestions and believe me, I
>have tried them all step by step.

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