Hello,
A curious development on my laptop happened while  downloading a Norton AV update: the connection was broken [no apparent reason], and when I tried  to reconnect, the modem failed to emit its usual bleeps and the wanadoo connection commentary announced the connection failed because there was no dial tone.
But a check of the line revealed all was as it should be, as did a check of the usual problem points - the telephony, modem and dial-up connection functions. Even Internet Options/connections/ always dial default was in order. The 'Help' service merely suggested clearing a tick in a box requesting the dialer to wait for a dialtone [this made no difference] before throwing  in the towel. What may have caused this problem, and how best to restore the  dialtone?
Thanks for any suggestions,
Ron

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