HP had a battery recall last year, so check at the Web site for information.
More info is available with the model number.


Julie wrote:
> Hi,
> 
> My mother is having a major problem with her laptop computer that I was 
> hoping to get some general advice on.
> 
> I can't give any specific specs on the machine because she's elderly and 
> physically ill so doesn't have the strength to find her specs papers 
> herself,she doesn't remember where they are. I'll be making the trip to 
> see her and try to fix the problem myself (if possible) sometime this 
> week and will know more then. I was just hoping to have some general 
> idea of what to do to get her laptop running again when I get there. 
> I've never owned nor even worked with a laptop before so I thought I 
> could ask some general questions here...
> 
> Her laptop is about 2 years old and a HP Pavilion,that's all she could 
> tell me over the phone. She said she had plugged it in tonight as usual 
> and it ran fine for a few minutes,then suddenly a sign popped up and 
> said something about the battery being overcharged and then the computer 
> promptly turned itself off and will no longer turn on. When she tried 
> turning it back on all that happened was the "low battery" light came on 
> then all lights went off as it shut itself back down. She said the 
> computer,battery box,cable and plugs all felt normal,no heat or 
> anything. It's unplugged now and will remain so until it's fixed of 
> course,better to be safe than sorry.
> 
> Ok, my questions are....
> 
> 1) Is it just a dead battery,charger or the computer itself? Should the 
> battery AND charger (I assume they are seperate) be replaced or just the 
> battery or charger?
> 
> 2) She doesn't know if the battery can be removed from the charger/wall 
> cord assembly at all,she has always left it in even though she runs the 
> computer like a regular Desktop,always plugged in when in use. She is 
> infirmed so doesn't actually need a battery,it's always plugged into the 
> wall outlet anyway,can it be removed and still run?
> 
> I'm guessing the battery and/or charger is dead? If so,can the battery 
> just be pulled out and the computer run from the wall socket without it?
> I have no problems buying a new battery assembly but I'd feel a lot 
> better if she wasn't using a battery at all,I worry about fire and all 
> and she doesn't need a battery anyway,she got the computer so she could 
> use it in bed and not for mobility.
> 
> Thanks in advanced for any information anyone can share with me,
> 
> Julie Bray
> 
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