I already contacted Dell with the "numbers," and after I waited for several
minutes for the (English second language) support person came back on the
line, she told me "there is another phone number you need to call about
out-of-warranty products." And she never bothered to give me the other
number before she said "have a good day" and disconnected. That's when I
gave up and decided I'd do some "housecleaning" on my wife's computer before
buying her a new one (a NON_DELL computer).

-----Original Message-----
From: Personal Computer Hardware discussion List
[mailto:[log in to unmask]] On Behalf Of Brad Feuerhelm
Sent: Wednesday, November 19, 2014 1:31 PM
To: [log in to unmask]
Subject: Re: [PCBUILD] Memory not recognized

Hey

Just spent the last two hours with a Dell Engineer about my laptop. 
Luckily it's under warranty. Motherboard went I only had it since Sept. 
this year.

Anyway I asked about Ken's problem.

1. Dell sold quite a few different versions of the N5050 mostly with 
2,4,8 gig of memory some were upgradable some were maxed out.

2. Without the Dell support number, serial and model numbers nobody here 
is going to be able to answer the question!! Ken would need to provide 
them

The engineer wouldn't go any further with me on it without the numbers 
on the laptop.

So bottom line is Ken himself needs to contact Dell with his numbers and 
go from there.

Brad


Hello Tony,
>
>I think the problem is that Dell only offers a maximum of 4gb, but the 
>machine has 2 slots and can accommodate 2 x 4mb. I was unable to 
>download the specs from Dell, but all memory upgrade outfits say that 
>the N5050 can handle 8gb, for instance here:
>
>http://www.dellmemoryram.com/dell-laptop-ram/DellInspiron15N5050.html
>
>That does not explain why Ken cannot see the other 4gb, of course. It 
>may not be seated correctly or there may be a setting in bios, or the 
>module is defective.
>
>Cheers,
>Bruce

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