Hi, just a thought,
have you tried www.driverguide.com to see if there are any drivers available
for your PSC to run with 98se?
I'm assuming that the drivers which came with it are intended to run with
xp? (being it's only a year old)
Nevertheless, you may well be able to find drivers to get it to run properly
under 98se. (I'm not entirely sure about this, so I'm sure someone here will
pick up on that one).

Regarding operating systems to move onto, I have a feeling that the only one
you'll be able to use with your current drivers is xp (maybe win2000 or NT?
not sure about those) as that is obviously what the software for the PSC was
designed for.
Personally, I think that if you like win98se, then I'd at least attempt to
find drivers to run the PSC under that particular operating system. Maybe
someone on this board can point you a bit further in the right direction as
to where to find them if they are available?
Good luck.
Michele Sayer



The Computer Lady told me that this is one of THE places to go to get help
from hundreds of professionals so I am here to see what y'all suggest I do:

I use Windows 98SE.

My PC is only 1 year old (it came with no operating system so I used 98SE
since it was what I had on my old system).

I have a brand new HP PSC Photosmart All-In-One Printer, Fax, Scanner,
Copier.

I hooked it up and everything except the Scanner works fine.

After talking to HP for 5.25 hours trying to resolve the problem - they
finally determined that I need to re-install Windows 98SE or upgrade to a
newer version of Windows (something about my drivers being corrupt ? funny,
they weren't corrupt with my old PSC ?? - anyway).

HP had me run many different free on-line virus checkers on my system (I
already had Norton Firewall & Anti-Virus) and they all found nothing.

Then they had me install the PSC on my mom's new Dell with Windows XP and
every aspect of the PSC worked perfect on her new PC.

These two things made them determine it is my Windows drivers.

So I need advice as to which would be better:

Re-install Windows 98SE (and can a novice do this without destroying my PC
or loosing any data ?)

~OR~

Purchase a "newer" version of Windows ?  But which one is better - Windows
ME, Windows 2000??, Windows NT??, Windows XP ?  And can I install one of
these without crashing my PC ?  Also, I heard that some of my existing
software would not run under a newer version of Windows - is that correct ?
If so, how do I know which ones would no longer work ?

Sorry this is so much - but I wanted to make sure you knew all the details.
And as you can tell I don't know too much about PCs.

I will await y'all's direction...

Thanks so much for ANY advice -

Dawn Acred

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