***I had this same problem with a Motorola modem. I called the 800 number
and they sent me to a patch which did not help. They then sent me a new
modem and all is fine now.
         Worth trying......Elliott


At 07:48 AM 1/10/01 -0800, you wrote:
>Hello List,
>
>I just installed a system for a customer, and it developed a little problem.
>In my shop I tested everything before sending it out, including using my ISP
>to test dial-up connectivity using a Motorola SM56 PCI Modem.  It all worked
>fine.
>
>When I installed the machine I was extremely grieved to find out the
>customer uses AOL.  However, being the customer service oriented individual
>that I am, I tried to keep my whining to a minimum as I installed AOL 4.0 on
>the computer (it was heartbreaking(sorry AOL users)).  I connected to AOL
>fine, but now the modem will not completely hang up after shutting it down.
>
>I also installed Groupwise, which connects directly to a mail server where
>she works.  When I dialed that up to get her mail the same problem occured.

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