When at the HP website did you check to see and download current drivers for
that model printer?
Many times the ones on the cd are not the most current version particulary
with regards to USB support.

HP was having trouble with some of its printers and USB connections though I
think that was mostly with ME rinning as the OS.

Also if you haven't already try uninstalling and reinstalling the printer
drivers - and when retrying make sure you're hot wiring when replugging the
USB cable back in. That did the trick for me with a USB connected scanner.

John Beaulieu

----- Original Message -----
From: "Emie DelRosario" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Sunday, June 24, 2001 9:14 PM
Subject: [PCBUILD] USB Port Problem


I am new to PCBUILD.  I am trying to help a friend rebuild his system after
a virus wiped out his Windows mainfiles. I reformatted his 20 gig HD, did
FDISK, clean-install his Win98 s/e and configured his components.  During
this process, I ran into a problem with his USB HP Deskjet 612C printer.
Although Windows P'nP engine helped a lot (installing monitor, modem,
scanner, etc.) but it does not recognize the USB printer. I could not seem
to access his USB port to install the printer.  I have checked the BIOS and
verified that the BIOS ports are enabled.  Also verified the System's Device
Driver and it showed: USB Root Hub and a PCI to USB Universal Host
controller.

With the HP DJ Driver CD in the drive, I attempted to load the printer for
the XX number of times through Start/Setting/Printers/Add Printer.  The
set-up program though would only give me the LPT and COM ports for
configuration.  I am obviously not doing it right and the HP website is of
no help at all.  I would greatly appreciate any help from anyone.  TIA.

Info:  Generic AMD 750mhz, 128 mb ram, 16 mb video ram, 40x CD, HP scanner,
56k modem and USB HP 612C DeskJet printer.

Emie DelRosario

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