If the original RAM can be replaced with the new RAM, you might try doing so to check if the problem is with incompatible RAM or a problem of RAM addition configuration. If the computer does not boot with the RAM substitution, then look for some compatible RAM. If it does boot ok, then the problem must be with system configuration someplace. Be sure that the new RAM and old RAM have the same timing specs.

Again, good luck.

Peter Shkabara
[log in to unmask]
-----Original Message-----
From: ceares [mailto:[log in to unmask]] 
Sent: Saturday, October 1, 2016 9:45 AM
To: 'PCBUILD'; Peter Shkabara
Cc: 'ceares'
Subject: RE: memory question

Thanks, after multiple frustrated attempts I finally did remove it and the computer is working fine now.  While I can install memory(or thought I could) I'm not really that familiar with it. Does this happen-working okay and then failing or does it usually fail right away if it is going to. I'm going to return the memory but I don't know if I should try exchanging it or just get a refund if for some reason the computer is just rejecting new memory. 

thanks again for the quick response


--------------------------------------------
On Sat, 10/1/16, Peter Shkabara <[log in to unmask]> wrote:

 Subject: RE: memory question
 To: "'PCBUILD'" <[log in to unmask]>
 Cc: "'ceares'" <[log in to unmask]>
 Date: Saturday, October 1, 2016, 9:08 AM
 
 I don't have an explanation for your
 failure, but if memory is suspected, remove the new memory  and try booting with the original memory in place. That  should answer the question as to whether the new RAM is the  problem.
 
 Good luck.
 
 Peter Shkabara
 [log in to unmask]
 
 -----Original Message-----
 From: ceares [mailto:[log in to unmask]]
 Sent: Friday, September 30, 2016 8:58 AM
 Subject: memory question
 
 I have an ASUS Essentio and I upgraded from 4GB to 8GB of  memory a couple of days ago. The computer registered the  memory no problem and seemed to be working fine.
 
 Yesterday It shut down for an upgrade and now I'm getting a  BSOD with different error messages each time I try and  restart it. One of them said memory management error and  that made me wonder is it possible that the memory is  causing a problem after two days of working fine or is it  just the upgrade?
 
 Basically, I can't get in to uninstall the upgrade to check  because by the time the computer loads completely, it then  goes to the BSOD right away and I can't get to the uninstall  fast enough.
 
 I tried doing a system restore but it did not complete and  went back to the BSOD.
 
 This is running Win 10.
 
                
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