You may want to check the firmware version on each of the jet directs to
make sure they are the most current.  You can do this by pressing the test
button on the jet direct or using HP webjet admin.  I am using firmware
revision E.05.13. on a j2591A jetdirect.  Also, check the printer type on
the jet direct.  It should be set to Bitronics.  I have seen this problem on
other line printers like a Okidata 320.  The problem is the firmware
version, handshaking or printer type is not set correctly in the jetdirect.
You will need webjet admin to change the handshaking.

Hope this helps

Phil Benson
Embroidery Nation
http://www.embroiderynation.com/

-----Original Message-----
From: PCBUILD - Personal Computer Hardware discussion List
[mailto:[log in to unmask]]On Behalf Of dannyk
Sent: Wednesday, February 05, 2003 10:00 PM
To: [log in to unmask]
Subject: [PCBUILD] Printing from XP to older HP Deskjets

Hello - I'm wondering if anyone has seen this.

I recently encountered a minor dilemma in our computer lab.  The lab
machines are running WinXP Pro, & Office XP Pro on a Novell Netware network.

We have 3 printers in the lab, an HP Laserjet 5, HP Deskjet 1120C, and an HP
Deskjet 870Cxi, all connected to the network with Jetdirect print servers.

The problem is when printing from Office apps, and we try to send multiple
copies to either of the Deskjets, only one copy comes out.  The only way we
can print multiple copies is to send the job multiple times.  It does print
each time it is sent but 3 copies will not come out if you select '3' in the
print pop up window - only one.  This happens both when logged in with
Administrator rights and as a restricted user.

But, we CAN send multiple copies in one print job to the Deskjets from a web
browser and they will all come out.

We can send mutiple copies to the Laserjet 5 from anything (Office & IE) and
they will come out.  So this issue is specific to the Deskjets and the only
difference is that they are connected with External Jetdirects (LJ5 is
internal).

The HP site indicates that the most current printer drivers are included in
WinXP OS.  I uninstalled the print drivers/reinstalled them with no luck.  I
tried the 2K driver for the 1120C and it did work as Administrator, but ran
into problems with the driver when logging in as a student(restricted user).

I searched the web including (HP & MS sites) and didn't see any reference to
this problem.  I don't think it is a Novell issue since all three are queue
based printers.

Thanks,
Dan Kucherich

(PS - I was advised to send to PCBUILD rather than PCSOFT)

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               The NOSPIN Group Promotions is now offering
              Mandrake Linux or Red Hat Linux CD sets along
             with the OpenOffice CD...  at a great price!!!
             http://freepctech.com/goodies/promotions.shtml