This isn't just a Dell problem, we are having the same problem with
Gateways.  We have noticed that Dell has a troubleshooting page on their
site, www.dell.com that talks about this problem.  We have also put the
supplemental patch on our Gateways, only to have them start hanging again in
about 3 days also.  We have noticed that this only seems to be happening
with Windows 98 Second Edition and have spoken with Microsoft as well as
Gateway personnel about this.  So far no answers.  The Web has lots of
troubleshooting tips for this, but none so far have worked.  Any help with
this would certainly be appreciated from me as well.

Thank you.

Connie Beseda

[log in to unmask]


 -----Original Message-----
From:   PCBUILD - Personal Computer Hardware discussion List
[mailto:[log in to unmask]]  On Behalf Of Fred Bullock
Sent:   Friday, April 07, 2000 8:05 AM
To:     [log in to unmask]
Subject:        [PCBUILD] Shutdown will not powerdown

We are experiencing a random problem with a pentium 333mh Dell computer
running
windows 98 SE.  The Dell will randomly hang on shutdown.  We've applied from
Microsoft, the Windows 98 Second Edition Shutdown Supplement (version
4,10,0,2222).  Once this supplement is installed the hanging problem goes
away
only to reappear at some future date, (usually three days or so)

Does anyone know what this supplement is updating?

Is anyone else experiencing a similar problem?

Does anyone have a permanent fix for the above problem?

Thanks in Advance ...

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