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Hi there,

After reading about the problems at PF Changs, I emailed the company and Michael Katzman got back to me promptly!  I am sure that there are individual restaurants that may have problems, but it sounds like this restaurant as a whole is VERY dedicated to serving safe gluten free food.  I hope this helps!

Dear Katie,  I am so sorry to hear that the Celiac Community is disappointed in our efforts to provide a Gluten Free menu. One thing we have prided ourselves on is a having a constant pulse on what`s happening in our community culinary wise and being able to bring a Gluten Free menu to those who need it. I`m sorry if we have failed you in that area.  We take our Gluten Free menu very seriously and this is the first complaint I have heard about this since I took over this market 7 months ago. I encourage anyone who has gotten ill or feel we have let them down to e-mail me directly or through our website.   Just last week I was in Palo Alto and reviewed their techniques and was impressed with their Gluten Free cooking process. They keep all sauces and utensils completely separate from any other part of the kitchen and everything in that station is safe, sanitary and at the proper temperature. Now because no one is perfect, I have even made sure that our operations side will now immediately get a manager involved every time there is a Gluten Free request. Upon firing the food, the manager will communicate this to the chef and the manager will now personally run out the food.  To be honest with you Katie we have heard nothing but compliments recently regarding our Gluten Free menu so I am disheartened that you feel this way and would love the opportunity to regain your trust.  I would also love to give anyone who is concerned a tour of our kitchen and procedures. We are very proud of how we operate and leave it open to any guest to review.  Once again please accept my most sincerest of apologies and let me know what else I can do to get back on your most trusted list.  Humbly,  Michael Katzman Market Partner P.F.Chang`s China Bistro Northern California 

Katie, thanks for your gracious response. I assure you and the members of the Celiac Community that the Gluten Free menus is our number one priority and it is extremely important to us that we execute this well.  Although I wish I could guarantee that this kind of thing will never, ever happen, I cannot. What I can guarantee id that our attention to the menu, procedures, and the training and execution of the menu will be second to none. We will be diligent in our follow through to all the procedures described herein and always pay the utmost attention to this matter. I personally would feel comfortable inviting my first cousin David who has a Gluten intolerance to dine with us, without reservations.  I hope this makes you feel better about us and like I said in my original e-mail. Anyone is invited to tour and see how we operate.,  Thank you again for your patience and understanding and I look forward to feeding the entire Celiac Community real soon.  Sincerely,  Michael Katzman Market Partner P.F.Chang`s China Bistro Northern California
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