I have a friend who had the same exact issue as Buddy, and he swears that he 
did not spill water on it. The best he was able to do was to get a 25% 
discount on a new unit.

Andy


-----Original Message----- 
From: Jim Gammon
Sent: Friday, April 17, 2015 10:55 PM
To: [log in to unmask]
Subject: Resolution of Humanware problem with the VR Stream

Buddy, clearly your persistance paid off.  Just proves the greasy
wheel gets the squeak, ono it's the other way around! Anyway
that's great about you getting a new unit from HW.  It's also
great that you offered them a new customer service template to
use for other future complaints.  That idea of sending you
pictures of the problems with your VR Stream are utterly
rediculous.  Good luck and keep us informed on the status of your
situation.  73, Jim WA6EKS

I'm not wearing a diaper, so don't try to change me.