On Thursday, March 02, 2000 6:32 PM, "Tommy Holmes" <[log in to unmask]>
wrote:


> I have tried a bunch of steps since I last posted, but none were
sucessful.
> Last, I removed all startup aplications from the System Configuration, and
then
> reloaded them one at a time, rebooting between each reload.  I found that
> unhelpful either.  I am, though, able to print a test page for the printer
by
> pressing a button on the printer and by commanding it through the printer
> properties of the printer.  I am only unable to print through Word
(Microsoft)97
> and Notepad.  I hoped that this mean I needed to reinstall those programs,
which
> I did immediately before the last procedure (involving startup files) and
that
> was unsucesful as well.  It seems to be that the problem lays in the
Windows 98
> configuration, but can not be solved by reinstalling Win98 (I have already
> done so three times).<snipped only to avoid excessive quoting>

Tommy -- as I see it, you have taken all the necessary prudent steps in
troubleshooting this situation.  In my initial post, I indicated and
referenced a KB article that documents a design flaw  in Windows 98,
whatever that may mean in Microsoft speak.

The only other logical conclusion that one can come to or suggest is if you
have access to another machine with Windows 95 or another OS. Try hooking
it up and see if it works on either of them. If it does, it refutes M$
argument that it is a Windows 98 only problem. This is a driver problem and
Canon's unresponsiveness doesn't help either.

Walter R. Worth
[log in to unmask]

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