Hello again,

     I have a question and need some advice about the computer I built for a customer and submitted a question earlier this week about the 32 MB of RAM only showing 24 MB in Windows 98.  I'm sure it is the 8 MB on board video.
     The customer went out somewhere and bought a 32 MB SDRAM chip and had it installed.  The computer was built by me with 32 MB of PC100 RAM.  Now the mouse is freezing up and things are going wacky and the computer is slow.  Because of the mixing of the memory?  RIGHT??? I assume this is the problem but I am far from a computer professional.  I can not convince the customer this is the problem because the place where she bought the SDRAM memory told her it would work OK. She claims the computer had problems before the other memory was installed. (I don't think so)   I burned in this computer for 36 hours and didn't have any problems.  Of course this voids my warranty having someone else work on the computer besides me, but I live in a very small town and a dissatisfied customer could really hurt business.
     I guess my question is, how can I explain the mixing of the RAM where she can understand ?  (IF that is the problem)   This is not my primary source of income, I only build computers part time so any advice from computer professionals that deal with customers on a daily basis would be helpful.

Thanks
Jim Cook
Jim's Computer Systems

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