At 02:53 AM 10/28/1999 , Adele Sapilewski wrote:
>We have a problem with a 56K PCI Fax winmodem. When originally installed it worked
>properly. It was not used for a few months and now does not respond at all. The only
>error message I got was something to do with Telephony. Sorry I didn't write it down.
>The system is running WIN98.
>
>I have checked the Device Manager and the modem is listed as working properly using COM
>3. Under COM ports only 1,2 and 4 are listed. The modem is using IRQ 10 along with IRQ
>Holder for PCI Steering.
>
>In WIN98 System Tools I have run the System File Checker with no corrupt files being
>listed. Also ran Version Conflict manager, with no conflicts listed. In System Info -
>Hardware Resources, no conflicts are listed.
>
>
>I have attached a phone to the back of the modem and I do get a dial tone and have also
>tried WIN98 Phone Dialer with no response.
>
>I have removed the modem and reseated it with no change. Then I removed the modem from
>Device Manager and physically removed the modem from the computer. Upon reinstallation
>WIN98 recognized the modem as new hardware and proceeded to install it. I used the
>latest drivers that I got from the manufacturers web site. None of this made a difference.
>
>Since COM 3 wasn't appearing in Device Manager, I changed the COM port for the modem to
>COM 2. This also made no difference.
>
>I moved the modem to another PCI slot. No difference.
>
>I finally tried a brand new 56K PCI winmodem. The modem still wouldn't work.
>
>Can anyone give me an idea on how to fix this problem?


Although you did not mention the motherboard or CPU, I have seen this
behavior before with the VIA chipset and AMD CPUs.  Typically, it is not
a regular problem, but it does occur in Windows98.  Here are a few things
you can try that may solve the issue:

1)  Update the VIA drivers for the motherboard by downloading the newest
      drivers from VIA:  http://www.viatech.com/drivers/index.htm
2)  Change the memory setting on the modem driver so that it is at least
       five memory addresses away from any other drivers in both direction
3)  Download and install the latest modem drivers

The only other cures I have seen on a Windows98 machine when this starts
is to either format and reload Win98, though the problem usually resurfaces
later or switch out the modem to a ISA.   This is a problem between WIndows98
and the VIA chipset.


                 Bob Wright
        The NOSPIN Group, Inc
http://nospin.com - http://nospin.org

                         PCBUILD's List Owner's:
                      Bob Wright<[log in to unmask]>
                       Drew Dunn<[log in to unmask]>