My guess is that this is actually a D-LINK DE528 PCI NIC. We use these in
cable modem installations and it's very common for the adapter address to
become all 0's. If the D-LINK drivers aren't installed, Windows identifies
the NIC as a Realtek.
D-LINK suggests physically removing the NIC from the system, reboot, shut
down, and reinstall. If this fails, the adapter is likely no good.
-----Original Message-----
This is the results of ipconfig /all
(He only has one physical ethernet card- Realtek):
...
IP Address. . . . . . . . . : 0.0.0.0
...
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