Hi Brian, you’ve got to be kidding!  What a ripoff.  So did you have to go some place to get the modem, or did they mail it to you?  Too bad you don’t have a place locally where you can just drop it off.  

Sent from my iPhone

> On Sep 14, 2020, at 7:53 PM, Brian <[log in to unmask]> wrote:
> 
> Today Igot my modem from firewifi and my speeds were less than 1 meg persecond. I was not told that they use att and tmobile for their networks.  I have Verizon for my cell service.  I was told that it's just plug and play and that I would get 4 glte speeds but that was all a big lie.  4 g speeds are 4-12 down load and 2-5 upload.  mMy speeds were 0.11 down load and 111 ping way to high. When I called tech support the guy sent me an email with just their address but no return prepaid shipping label.  He said that he would send me the label but he did not.  When I tried to call them I could not get through.  mMy calls were dropped 5 times in a row.  They want to trouble shoot with me but that will not help. iIf I have to do that then it is not plug and play.  I will not pay 120 dollars permonthfor less than 1 meg speeds.  They are the very worse isp that I have ever tried.  What a big piece of junk. They don't use Verizon if they did then I would get4 g speeds and all would be well.  They are the worst isp on the face of the earth.  Verizon has the very best cell network out there.  If I get the label then I will send the modem back to them.  After they get the modem back they will refund my money back in 4-7 days.
> 
> bBrian Sackrider
> 
> 
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