Dave, I would think there should not be any charge if it is not fixed.  They 
should take the unit back and fix the problem
however there would most likely be shipping charges.  73


ED K7UC
-----Original Message----- 
From: Dave Allen
Sent: Monday, August, 2015 4:02 PM
To: [log in to unmask]
Subject: What's right

Hi all!

I had a piece of adaptive equipment repaired.

I advised when it was returned to me that they had not fixed the problem.
Now I have received an overdue bill for the repair.

I don't dispute that the work was done that the charge claims, but really I
don't feel entirely liable for the bill because the problem was not
corrected. In fact, the problem is still there and is costing me daily
because I can't use the now unusable Braille Sense Plus device.

Should I send them a partial payment with an explanation, or appeal to the
consumer protection people? They undertook to fix a problem, which they have
clearly failed to achieve.

73,
Dave



David Allen, Director
Blind-Sight Limited
For computer training and support world-wide, equipment or braille
production please contact me through any of the following ways:
Email: [log in to unmask]
Telephone: 64-3-455-7694 (Home)
64-27-224-5489 (Mobile)
PO Box 9046
St Clair
Dunedin 9047
NEW ZEALAND