the package was insured for $600 (replacement cost for the radio). I asked the gentleman at the repair point about the origin; packaging and was told that it had been discarded immediately after the radio had arrived (apparently they have prompt trash pickup there in NY as it was gone less than 2 hours later, about the time I called in fact).

-eric

On Mar 19, 2014, at 9:14 AM, Steve wrote:

> Well, you can also add in there that your supposed authorized repair 
> facility should have saved the packing material, particularly if it would 
> prove a case that the item was damaged in transit.
> 
> The problem you got here is I assume the repair facility is in a different 
> state than you are.  This would likely mean a federal case.
> 
> I would send a letter to UPS management, and if you don't get any 
> satisfaction, then contact your state consumer protection agency.  You can 
> always join ups facebook page and tell your story there.  I assume you 
> bought extra insurance to cover beyond the first $100 UPS covers?
> ----- Original Message ----- 
> From: "eric oyen" <[log in to unmask]>
> To: <[log in to unmask]>
> Sent: Tuesday, March 18, 2014 10:55 PM
> Subject: UPS trying not to pay up on insurance
> 
> 
>> well,=20
>> my HF radio woes continue.
>> 
>> First, the package I sent via UPS to an authorized repair point arrived =
>> in very bad condition. The repair point discarded the materials and =
>> found the radio a lot more damaged than when I sent it. UPS took =
>> possession of the radio in order to investigate the claim. Now they are =
>> saying that they may not pay on the claim because the original packing =
>> material was not included. That was a hard to replace $600 HF radio, =
>> which took me over a year to save up for. Now I am out the $100 shipping =
>> and don't even have a working radio to show for it.
>> 
>> Condition of the radio when it left my possession:
>> 1. receiver working fully
>> 2. transmitter working in all modes but no mic audio getting to the =
>> transmitter.
>> 
>> What arrived there:
>> 1. package with hole in one side, box partially crushed
>> 2. rear power connector pushed into the inside of the radio
>> 3. front face cracked.
>> 
>> If they officially deny my claim, what can I do about it?
>> 1. appeal up the ladder
>> 2. file an online petition in an attempt to get UPS to save face and =
>> reimburse me.
>> 3 file a legal claim (I am loathe to do this as I don't have the funds =
>> for a lawyer).
>> 
>> any suggestions on any other way that I can handle this? All I want is a =
>> working radio back.
>> 
>> -eric