Hi Eric,
Exhaust all means!  Be firm, but not nastty.  Document all interactions with 
UPS!  If you think you are getting the run around, ask to speak with someone 
higher.  You deserve a new radio, not the current one repaired!  And get 
refunded for all shipping.  If this doesn't resolve it, call the State 
Attorneys Generals office.  Gary KB2YAA

-----Original Message----- 
From: eric oyen
Sent: Tuesday, March 18, 2014 10:55 PM
To: [log in to unmask]
Subject: UPS trying not to pay up on insurance

well,=20
my HF radio woes continue.

First, the package I sent via UPS to an authorized repair point arrived =
in very bad condition. The repair point discarded the materials and =
found the radio a lot more damaged than when I sent it. UPS took =
possession of the radio in order to investigate the claim. Now they are =
saying that they may not pay on the claim because the original packing =
material was not included. That was a hard to replace $600 HF radio, =
which took me over a year to save up for. Now I am out the $100 shipping =
and don't even have a working radio to show for it.

Condition of the radio when it left my possession:
1. receiver working fully
2. transmitter working in all modes but no mic audio getting to the =
transmitter.

What arrived there:
1. package with hole in one side, box partially crushed
2. rear power connector pushed into the inside of the radio
3. front face cracked.

If they officially deny my claim, what can I do about it?
1. appeal up the ladder
2. file an online petition in an attempt to get UPS to save face and =
reimburse me.
3 file a legal claim (I am loathe to do this as I don't have the funds =
for a lawyer).

any suggestions on any other way that I can handle this? All I want is a =
working radio back.

-eric


-----
No virus found in this message.
Checked by AVG - www.avg.com
Version: 2014.0.4336 / Virus Database: 3722/7213 - Release Date: 03/18/14