It's always possible it's DOA, but  you should recheck everything  a few 
times just to be sure you aren't overlooking something.

I would do a full reset:

Press and hold A=B key  while turning on the power.   A conformation 
message should come up on the display (don't remember if any voice 
output on this), hit the a=b key again to confirm the reset.  Hitting 
any other key will abort reset.

Good luck, Steve KW3A

On 7/25/2012 11:21 AM, Robert C wrote:
> 	Brand new, all I did was install the voice chip. Finally got around to
> having help with antennas and went to turn on the rig. Dead. We checked
> all the obvious things. Power is getting into the radio. Swapped the
> cable that connects the remote head to the tx/rx unit.
>
> 	I will have to contact Kenwood and see about sending it back in for
> warranty work. In the meantime, has anyone had this happen?
>
> Quote of the nanosecond...
> I saw a subliminal advertising executive, but only for a second.
> Robert & Dreamer Doll  ke7nwn
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> http://webpages.charter.net/dog_guide/
>
>
>