Thanks, Mark, and any others who have replied already.
My friend said that she went to Best Buy and they had a "Password
Recovery Disk," and were able to get it working again. They didn't even
charge her anything to do it.
So, her problem is solved for now.
Dean
On 10/16/2014 6:02 PM, Dean Kukral wrote:
> My friend tells me that her HP Pavillion laptop will not recognize the
> password that she's been using since new.
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