Well first, do you have your call sign and id setup with handihams?
You need that and a password to access the radios.
Until you get your general you should use the echolink facility, that 
software is a bear to setup, I know, have done it but it is tricky at best.

Curt
W B 6 H E F
Fessenden, North Dakota; 58438-7300

At 10:44 PM 12/8/2011, you wrote:
>Good evening List:
>
>I seem to be having a difficult time accessing the handiham remote stations
>off of the software provided on the website.  When I launch the software, I
>can go to the setup menu and select the sound type, and I can get to the
>login information screen, but that's where the ease of use stops.  The
>screens presented don't seem to follow the information presented on the
>website and I'm not even sure I'm getting the information put in the right
>places with Jaws to get the w0eqo station set up properly so I can listen to
>it.  I'm not getting any audio and it doesn't seem like I'm even accessing
>the radio's controls.  I'm not worried about transmitting at this point
>since I don't have general class priveleges to access most of the bands and
>transmit, but I'd sure like to listen!  Should I be using the remote base
>software provided, or would it be best to go through echo link?  Any help to
>solve this one would be greatly appreciated!  I've got a q&a document here,
>but it really doesn't address this issue.  Thanks in advance.
>
>
>
>Cordially:
>
>
>
>Scott Van Gorp KD0ODU