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For blind ham radio operators <[log in to unmask]>
Date:
Wed, 10 Mar 2010 07:55:47 -0500
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Phil, I thought they were closing the West Coast repair center.  YOu might 
try to get a  hold of the folks at the Virginia Beach location.
Steve, K8SP
----- Original Message ----- 
From: "Phil Scovell" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Tuesday, March 09, 2010 5:27 PM
Subject: Kenwood V7a


> So, after not using my V7A for a long time due to my newer radio
> application, I go to fire it up the other day and after reading from the
> cheat sheets and manual and everything I could lay my hands on, I waited
> till my young son got off work to read the display for the individual menu
> changes I needed to make.  No display!  The dumb thing was dim and only 
> half
> the display even worked.  I got a friend to walk me through the steps to
> turn the brightness up and that did nothing.  Now I find out, Kenwood 
> admits
> the display going out on the V7A models years ago was their biggest 
> problem.
> I called Kenwood and listened to their 10,000 menus on the phone, finally
> found what I thought I wanted, called that number, a kids who sounded 15
> years old said, "What are you talking about."  It was the Kenwood ham 
> radio
> west coast repair department and he didn't even know what radio I was
> talking about.  What was I talking about; Icom radios?  Come on!  So, 
> since
> he had the I Q of a grasshopper, he said, "I'll ring the guy who handles
> that radio.  It rings 4 times, a female recording comes on and says, "You
> have reached..." with a blank spot for a person name who handles those
> calls, and then she says, "So leave your number and we will call you 
> back."
> I left a message longer than the U S Constitution, hung up, dialed up the
> website, type out a request email, and then when it saves and sends, it
> says, "We will answer you in 3 to 5 days."  What?  You heard me.  In this
> technological age of the internet, Kenwood can't answer emails about 
> repairs
> for 3 to 5 days.  Ain't being a ham fun?  If I had the money, I'd get the 
> 71
> but you know how that goes.
>
> Phil.
> K0NX 

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