Hi Dale,

I'm a little confused by your post.  How did you you get an upgrade if your
modem isn't listed on the site.  Is this a brand new modem or one you bought
at a show or from someone else?  I looked at the 3com site and  didn't see
that modem # listed at all.  Most USR modems have more digits in their
number.  Is this an external or internal?  Did you get the product number
off the modem itself?  There is a whole list of steps to go through to
upgrade to V90.  I did it a couple of weeks ago.

You certainly shouldn't run just any upgrade on your modem; it will destroy
it.

I think there is a toll free number.  From this page:
http://www.3com.com/56k/usr/upgrade/muw.html

I got this information. "If you are unclear about whether or not your modem
can be upgraded from the Modem Update Wizard, please go to the online
Upgrade Advisor, or call the 3Com Upgrade Center at 1-888-492-6856."

The process involves downloading a upgrade wizard from the site and then
letting it call a download number to get the upgrade for your particular
model. When you run the upgrade you get information as to the results that
look like this:

U.S. Robotics 56K FAX INT V4.9.1

Configuration Profile...

Product type           US/Canada
Product ID:            00178701
Options                V32bis,V.34+,x2,V.90
Fax Options            Class 1/Class 2.0
Line Options           Caller ID, Distinctive Ring
Clock Freq             92.0Mhz
EPROM                  256k
RAM                    32k

FLASH date             2/24/98
FLASH rev              4.9.1

DSP date               2/24/98
DSP rev                4.9.1

Serial Number: 00178701000000E00607190F0014
Device ID: 00178701

Do a little more investigaton at the site and maybe you'll find something or
give them a call.

Ben Moore
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-----Original Message-----
From: Dale T. Bryant Subject: Re: [PCBUILD] V.90 Modems


>I find the 3Com/USR site to be confusing at best.  First, they don't tell
>you what the updates you're getting are.  I just installed a new 56K
>Faxmodem Model No. 5687. This model is not listed on the site.  I got an
>upgrade using the upgrade wizard, but how do you tell what the upgrade is?
>I have no idea if I'm at V.90 now or if it isn't available for this model
>yet.  I'm fairly certain that my model isn't a Winmodem and since the box
>doesn't say Sportster or Courier (or anything) I have no idea exactly what
I
>have.  To top everything off, U.S. Robotics has gone the way of many other
>vendors who have decided not to supply free 1-800 number tech support.
Does
>anyone have any knowledge of this particular model?  TIA
>
>Dale Bryant
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