Pat, sure, I would tell QWEST that you will involve your lawyer.

earlier, Pat Ferguson, wrote:
>Hi Everyone
>
>I got a few prayer requests, please.
>
>This is kind of long, but please don't fall asleep while reading it. 
><grin> lol.
>
>I'm bored, and I want to go shopping, but I have no money. Business 
>is slow, and our renters have bounced their check for this months 
>rent. We hate to let them go, because we can't afford to pay the gas 
>to heat the house, so we'll keep them in it, and pray that they pay 
>the rent soon.
>
>We had switched over our internet, Home phone, and TV stuff to 
>Qwest. They origionally set up the account in my name, big mistake. 
>Then, when we changed it, to Vernon's name, giving me permission to 
>make changes on the account, they said their would be no charges. We 
>got two additional bills from Qwest, along with the first bill and 
>the total for all three bills was over $300.00. I'm fuming mad, and 
>I'm ready to cancel everything with them. I can't get anyone from 
>Qwest to call us back, and they have every excuse when I call them. 
>I'm tired of explaining this situation to everyone I call at Qwest. 
>I'm ready to call the PUC and the FCC. I guess we had to agree to a 
>two  year contract with them, another big mistake, but they promised 
>us all these discounts if we took the 2-year contract, so we did. I 
>don't know what to do. Vernon doesn't think we can break the 
>contract, but I'm sure going to try.
>
>They didn't have all the services that they promissed us, either. I 
>new we couldn't have Voice mail, but I really wanted the 
>Call-Waiting ID, which we did have with MediaCom, and the installer 
>took out the Selective Call-Forwarding, so when we didn't answer the 
>phone, after so many rings, it was suppose to go to my cell phone.
>
>
>We love the Direc TV and I do like the DSL, but we can get rid of 
>all that and either go back to MediaCom, or keep the Direc TV and 
>the DSL and we want to get Vonage. For $24.95, a month, they offer 
>unlimited longdistance and  25 phone features. All that is required 
>is an internet connection. We  would have to change our phone number 
>again, but that's okay.
>
>I don't know if we should threaten Qwest with telling them we'll 
>contact our Lawyer or not.
>
>We only had so long to get that deal, with Qwest, and they had sent 
>out a card, which didn't even match the prices they gave us, and I 
>thought it was going to be a good thing, but they are wripping 
>everyone off. We should  have listened to our insurence agent, who 
>canceled his contract with Qwest, for the same reason we want to 
>cancel our contract with Qwest..
>
>Please pray that we can get this reversed. If we go with Vonage, 
>they will wave the connection charge, and only charge us around 
>$14.00 for the connector that we need to put on a DSL/cable modem. 
>This connector will be ours, and I think that we can take our phone 
>number anywhere with us, but I'm not sure.
>Please pray for us, as we are both really frustrated about this situation.
>
>Christmas is going to be very light here, and that's okay. I'm just 
>happy to have my Loving Vernon in good health.
>
>Thank you all for praying.
>
>Lovingly,
>Pat Ferguson
>
>
>No virus found in this incoming message.
>Checked by AVG - http://www.avg.com
>Version: 8.0.176 / Virus Database: 270.9.19/1857 - Release Date: 
>12/19/2008 10:09 AM

John