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Date: | Sun, 17 Aug 2008 05:45:14 -0500 |
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Hi folks.
Here is a copy of an email I sent to Freedom Scientific about a problem I am
having with OpenBook 8.0. If anyone can help I would appreciate it very
much. They want me to call them to work out the problem, but I haven't done
it yet. I am still hoping I can solve the problem myself with help.
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Dear Sir or Madam:
At the recent ACB convention I purchased OpenBook 8.0 as an update to
version 7.0.
In spite of all my best efforts I have been unable to get it to scan
anything. When I try, my computer makes that ding, ding, ding sound like
when the cursor can't move any more.
Since version 7.0 was never on this computer, I even tried uninstalling 8.0,
installing 7.0 and then reinstalling 8.0 to see if there was a file it may
have needed from 7.0 to do the job, but that did not work.
I am using an HP Precision Scan Pro which as far as I know is properly
hooked up and turned on.
Any suggestions or thoughts would be greatly appreciated. Thank you.
Harvey Heagy
Here is a bit more information I discovered since I wrote that email. When
it is making that dinging sound, the only way I can stop that sound and get
out of the program is to hit the key combination of Alt-Control-S and then
it will stop and let me out of the program.
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