Richard:

I have to echo your sentiments here, and the positive dealings I continue to 
have with HRO.

The exact same thing happened to me today when I talked to them, and I 
haven't even bought the radio yet.

In other words, for them, it wasn't even an issue, which is really 
refreshing.

Unless I get an unexpected surprise tonight, when I go over the budget one 
more time, I'm going to order the TMV71A tomorrow from HRO, and thank them 
for their customer-friendly service.

73 from Tom Behler:  KB8TYJ


----- Original Message ----- 
From: "Richard Fiorello" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Wednesday, April 29, 2009 10:58 AM
Subject: installation of accessories


Hi Tom and List;
I have to comments about your adventures with r & l.  Several years ago =
I purchased a new ts570 from aes complete with vs3 and cw filter.  I had =
used them a number of times and there was never an issue concerning =
install of accessories I was buying.  In this case my trusty sales rep =
was going to send the radio to the service department and have them =
install the accessories and add a basic service charge to my bill.  =
Needless to say that sale never happened.  To their credit, hro happily =
installed the accessories with no questions asked.  We didn't even get =
into the whole "I'm blind and helpless" discussion.  I simply asked if =
they could install the filter and vs3 prior to shipment and they =
cheerfully said "no problem".
The reply you get may have a lot to do with the competency of the sales =
rep you happen to end up with.  I'm glad the situation was happily =
resolved.
Richard