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Date: | Wed, 29 Apr 2009 13:56:39 -0400 |
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I like to think of installation of accessories as maintaining good customer
relations, and HRO has always been very willing to do that for me. That
said, if I ever feel like I need to persuade a store to do that, I generally
tell the sales rep that I don't want to take the chance of voiding my
warrantee by making a mistake with the installation, and that usually
persuades them.
Steve
----- Original Message -----
From: "Richard Fiorello" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Wednesday, April 29, 2009 10:58
Subject: installation of accessories
> Hi Tom and List;
> I have to comments about your adventures with r & l. Several years ago =
> I purchased a new ts570 from aes complete with vs3 and cw filter. I had =
> used them a number of times and there was never an issue concerning =
> install of accessories I was buying. In this case my trusty sales rep =
> was going to send the radio to the service department and have them =
> install the accessories and add a basic service charge to my bill. =
> Needless to say that sale never happened. To their credit, hro happily =
> installed the accessories with no questions asked. We didn't even get =
> into the whole "I'm blind and helpless" discussion. I simply asked if =
> they could install the filter and vs3 prior to shipment and they =
> cheerfully said "no problem".
> The reply you get may have a lot to do with the competency of the sales =
> rep you happen to end up with. I'm glad the situation was happily =
> resolved.
> Richard
>
>
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