HP had a battery recall last year, so check at the Web site for information.
More info is available with the model number.
Julie wrote:
> Hi,
>
> My mother is having a major problem with her laptop computer that I was
> hoping to get some general advice on.
>
> I can't give any specific specs on the machine because she's elderly and
> physically ill so doesn't have the strength to find her specs papers
> herself,she doesn't remember where they are. I'll be making the trip to
> see her and try to fix the problem myself (if possible) sometime this
> week and will know more then. I was just hoping to have some general
> idea of what to do to get her laptop running again when I get there.
> I've never owned nor even worked with a laptop before so I thought I
> could ask some general questions here...
>
> Her laptop is about 2 years old and a HP Pavilion,that's all she could
> tell me over the phone. She said she had plugged it in tonight as usual
> and it ran fine for a few minutes,then suddenly a sign popped up and
> said something about the battery being overcharged and then the computer
> promptly turned itself off and will no longer turn on. When she tried
> turning it back on all that happened was the "low battery" light came on
> then all lights went off as it shut itself back down. She said the
> computer,battery box,cable and plugs all felt normal,no heat or
> anything. It's unplugged now and will remain so until it's fixed of
> course,better to be safe than sorry.
>
> Ok, my questions are....
>
> 1) Is it just a dead battery,charger or the computer itself? Should the
> battery AND charger (I assume they are seperate) be replaced or just the
> battery or charger?
>
> 2) She doesn't know if the battery can be removed from the charger/wall
> cord assembly at all,she has always left it in even though she runs the
> computer like a regular Desktop,always plugged in when in use. She is
> infirmed so doesn't actually need a battery,it's always plugged into the
> wall outlet anyway,can it be removed and still run?
>
> I'm guessing the battery and/or charger is dead? If so,can the battery
> just be pulled out and the computer run from the wall socket without it?
> I have no problems buying a new battery assembly but I'd feel a lot
> better if she wasn't using a battery at all,I worry about fire and all
> and she doesn't need a battery anyway,she got the computer so she could
> use it in bed and not for mobility.
>
> Thanks in advanced for any information anyone can share with me,
>
> Julie Bray
>
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