But we don't need the 411 exemption for Verizon as long as we can call the
free Directory Assistance number: 1-800-free411.
Terri Amateur Radio call sign KF6CA.
----- Original Message -----
From: "Buddy Brannan" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Sunday, February 25, 2007 8:43 AM
Subject: Re: OT Cell phone question
>I knew there was another reason I've never bothered to apply for the
> directory assistance exemption. I mean, apart from not hating to call
> directory assistance (having worked there, umm, it's not pretty). Of
> course, in a way, I can't exactly blame Verizon...there are enough
> blind people who insist that tech support people know about how to
> hand-hold them through using their assistive technology while fixing
> their computer problems and get bent out of shape when the tech guy
> tells them to "click" something. I know what I'm talking about in this
> regard, having worked at an ISP's tech support for a couple
> years. Which is to say, if you're going to call a mainstream tech
> support center, it's at least partly your responsibility to speak
> point and drool enough to operate your assistive technology and
> translate "Double click the my computer icon" into keyboard use. To be
> fair though, even the barest mention of assistive technology sends
> some of these guys into a panic, even if you don't insist they have to
> know anything about it. When I worked at this ISP, I always got the
> blind guy calls (well, me and the other blind person), even if the
> person on the other end was savvy enough not to need the hand-holding
> some of us insist on, because the other techs just said, "Oh, well, I
> don't know how to deal with the talking computers". So, really,
> there's plenty of blame to go around on this one.
> --
> Buddy Brannan, KB5ELV
> Independent Watkins Manager #361534
> All Mixed Up Gourmet Founding Consultant #69
> Email: [log in to unmask] or phone 888-75-BUDDY
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> ...And see how a Watkins business can improve your life. Read our
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>
>
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