Hi List,

Since we're on this issue quite a bit, here's one thing I got from someone 
on the beta list.

In JAWS 7.1, a new feature which is supposed to help with off-the-shelf HTML 
interfaces--such as help screens for third party applications and 
alternative browsers was instituted.  It is called generically, FSDom 
support.  In April of 2006, a Windows update was incompatible with this new 
interface.  Generally what this patch seemed to do was to cause Outlook 
Express itself to crash when you received or composed messages and then 
closed either a message or the program itself.  Now I realize that the issue 
here is involving JAWS itself crashing, but when JAWS is hooked into custom 
scripts with a program, it sometimes can also be made to crash when another 
program within which it is operating crashes independently.

There is supposedly a Microsoft knowledge base article about how to keep 
Outlook Express from crashing and making it generally more stable.  It 
involves undoing the patch and updating it with some other patch that 
doesn't cause the problem itself.

The issue is made much more complex by the fact that many people never 
experienced the outlook Express problem itself at all.  I am one of those 
who has never had an issue.  But many people do.  It's a bit of a mine field 
to navigate, but maybe those people having difficulties with JAWS crashing 
when Outlook Express exits could look through the Microsoft knowledge base 
and see if applying the patch may solve the JAWS crash itself.

This may sound like a long shot, but I believe it's worth a try.