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Date: | Tue, 22 Nov 2011 01:45:45 +0000 |
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Greetings--
Is the "firmware" up to date? This is a 'hardware-level' version of the OS driver. If it is not up to date, you'll need to search for a firmware driver for your specific make and model of the optical drive, and install it, in order for the OS driver to work with the hardware you have.
HTH.
Paul A. Shippert
School Librarian
Margaret Brent Middle School
----- Original Message -----
From: "john Clemence" <[log in to unmask]>
To: [log in to unmask]
Sent: Monday, November 21, 2011 11:58:13 AM
Subject: Re: [PCBUILD] Problem with Acer Laptop
Hi Hugh,
Thank you so much for taking the time to help me with my Acer. Its
amazing that you guys freely give your time to help others.
I have now got the machine back to factory settings, great, but I still
have the problem with the dvd, it only opens intermittently and it wont
"see" the disc when one is inserted. There seems to be a problem with
the driver and I have tried to update the driver but it states the
existing driver is up to date, I tried "uninstall" and the dvd
disappeared from my computer. I then clicked again on update driver and
again it said driver is up to date.
I have looked on the internet but there only seems to be sites that scan
your computer and ask for money - I don't mind paying but I am a little
cautious of having the laptop scanned and buying from unknown sources.
Is there a safe site for drivers?
Incidentally, while writing this, a cd suddenly started playing, I had
put it in on one of the infrequent times the draw actually opened about
an hour previously!! Normally the draw doesn't open either by pushing
the button or right clicking in "my computer"
I managed to get an email to Acer support so I will just see if they
have a solution.
Anyway, thanks again for helping me get the machine back to factory
settings.
Regards,
John.
PCBUILD maintains hundreds of useful files for download
visit our download web page at:
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