I have a friend that got a DELL on my suggestion. He wanted video
capture and editing stuff and "games capability" for his 18 year old kid.
I never build "high-end" stuff, and do not support other peoples video
editing programs or any games... (On the theory - how can I give user and/or
trouble support on software I have never even seen or used?)
That said, when he had a problem, DELL tech support crippled his machine
big time... I do not know how he eventually made out, (it is about a 60 mile
round trip), but when I was there "in the thick of things", I took my BartPE CD
with my registered full version of NERO installed "into" it and tested the computer
and hardware *in full* (with "my stuff") by (CD)booting to MY version of
XP-Pro-SP2 and running Nero6 (from the CD). I ran/tested the computer and
burned him a (CD and/or) DVD... This proved, (to me) the hardware was not
at fault. You might want to try something like that. The bad news is, it may be
too late for you to make one of those yourself.
Since you re-installed Windows, it makes me ask -- Did you do a re-install
"over the top" of what was there, or a totally clean install? There is a big
difference when you get into problems this low in the food chain...
If you do a "full clean install" you generally need to get all your data out
and backed up somewhere.
Rick Glazier
----- Original Message -----
From: "Sheryl"
I'm having a major problem with my dvd/cd-rom drive. it's a SONY DVD+-RW DW-D56A. the problem started about a month ago, so I called
up Dell and ended up talking to someone who didn't help much. He ended up telling me there was nothing wrong. It runs the windows
cd, it occasionally plays dvd's, and it sometimes runs data cd's, it tries to read music cd but eventually freezes up, and I cant
burn anything. My computer recognizes the drive, the device status says it working properly, and I uninstalled it and reinstalled
the drivers, but none of my programs recognized the recorder. I am fairy experienced on PC's and normally can fix problems, but this
is driving me crazy. Then suddenly today I got an alert from a program I was trying to use that I though maybe a computer expert
like yourself may be able to use to further help me with my problem. It said " MyDVD has detected that DMA is turned off for one or
more of the recording devices attached to the system...", I have no idea what this means but could this be the probelem? I even
got so desperate that I reinstalled windows. it did nothing. please help
--
No virus found in this outgoing message.
Checked by AVG Anti-Virus.
Version: 7.0.344 / Virus Database: 267.12.2/140 - Release Date: 10/18/2005
PCBUILD's List Owners:
Bob Wright<[log in to unmask]>
Drew Dunn<[log in to unmask]>
|
