I agree with Rick that an uninstall and reinstall of the modem drives is
probably appropriate here. However, you can force a lower speed connection
by setting the maximum serial port speed. This is the communications speed
between the computer and modem. I am assuming that the modem is on a serial
port and not USB. Let us know if I am wrong in this assumption. You may also
look at the handshaking settings for the modem interface, and change them to
see if it makes any difference.

To address you original question, there should be an AT command for your
modem that sets the speed of connection. I don't know what that setting is
for the model you have. Here is a link that may help:
http://www.modemhelp.org/sets.html

Here is another link:
http://fan.nb.ca/cfn/info/help/com-prog/modemcommandslist.html
For Hayes, the command for setting max connect speed is &Nn where n is 0 to
8. However, this command is for an older modem. Just an example for you to
start with.

Peter
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-----Original Message-----
Thanks Rick,
    I agree that it shouldn't be happening. For my internet connection I use
microwave wireless. I have no say what so ever over the computer, it is
company owned and maintained. She works for an airline doing reservations
and the only way, at least for now, that the are allowing their home agents
to connect to their servers is via dialup. In telling their IT department
they just brush it of saying it is a phone company problem. I don't agree
because I can do a test dialup with my computer and stay connected all day
long with no problems. I have several lines into the house and have even
tried the other lines with no difference.

    Any suggestions are definitely welcomed.

Rob Shane

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