Hello Stephen,
   I am not familiar with Compaqs QuickRestore. Is that on the computer or
on a cd?  When you use Symantecs Klez Removal tool you must disable any
restore options on the computer, as Klez will infect the restore files.

Roger
----- Original Message -----
From: "Jim Hodges" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Thursday, November 07, 2002 9:47 PM
Subject: Re: [PCBUILD] Klez Virus


> Go to Nortons web site and download the klez fix and follow the
directions.
> it will clean it for you
> Jim Hodges
>  Stephen Deats <[log in to unmask]> wrote:I have been trying to remove
a virus from a compaq
> 7000 computer. The computer is on Star Band internet.
> I have user Klez remove tool from Symantec and
> rescanned with Norton antivirus which says no virusies
> on the machine, but internet explore 6 mail still well
> not let me open any attachments. I have even restored
> the hard drive with compaq QuikRestore to out of box
> shape. When I go to email I get 1 email that says I am
> infected with w32.klez e@mm, I do not open but let
> tell norton antivirus to dellete it. and the same
> thing happens???
>
> Any help out to solve this problem
>
> Thanks
> Stephen
>
> __________________________________________________
> Do you Yahoo!?
> U2 on LAUNCH - Exclusive greatest hits videos
> http://launch.yahoo.com/u2
>
> Visit our website regularly for FAQs,
> articles, how-to's, tech tips and much more
> http://freepctech.com
>
>               The NOSPIN Group is now offering Free PC Tech
>                      support at our newest website:
>                           http://freepctech.com
>

               The NOSPIN Group Promotions is now offering
              Mandrake Linux or Red Hat Linux CD sets along
         with our NOSPIN Power Linux CD...  at a great price!!!
             http://freepctech.com/goodies/promotions.shtml