Have you tried going to start/settings/controlpanel/add/remove programs?
You should be able to remove Zone alarm from there.
If you manage to remove it, make sure that if you install it in the future,
you write your password somewhere, or think of something you can remember
easily.
hope this helps.
Michele Sayer
Visit our website regularly for FAQs,
articles, how-to's, tech tips and much more
http://freepctech.com