Tbaks to Peter for his suggestions but it turns out my client appears to have
resolved the problem himself.  His PC is set up to boot up with Zoomtext.  He
merely closed Zoomtext, fired up Powerplay, and then opend Zoomtext and VOILA!
I'm wondering why one of my technicians never thought of that.

Peter Papworth
A/Manager Client Services
Citizenship & Immigration Canada
[log in to unmask]
(613)-954-3450
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02/20/2001 2:13 AM:

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----------------------------- [X.400 Text Follows]
-----------------------------
Hi Peter,

What level and version of ZoomText is running?
What is PowerPlay for an application?
Did you try to disable MSAA support in the ZoomText Xtra profiler?
Did you contact AiSquared support at [log in to unmask]

Regards Peter Verhoeven

At 12:18 19-02-2001 -0500, you wrote:
>Looking for help with Zoomtext.  Another tech is pursuing a solution with
>them but I though I'd send this out to the group hoping to get a quick fix.
>A complete history of the trouble ticket is below.We're running windows '95,
>by the way.Sorry for every detail but I figure, every little bit helps.
>
>02/09/01 14:37:32
>       - client is attempting to use Cognos Powerplay for the first time,
>since it was installed a few days ago.  As soon as he tries to open the
>application, he gets a 'fatal exception' error.
>2/09/01 15:13:23
>       - I did some cleaning of temp files and scandisk.Powerplay works fine
>if the user does not have the apllication ZoomTextXtra running.When
>ZoomTextXtra is running and we try using Powerplay,the following error occurs:
>       Powerplay caused an illegal operation and will be shutdown.
>       Details(in error):pwrplay has caused an invalid page fault in module
>comctl32.dll.
>       The DLL file is under c:\windows\system.It seems that both applications
>(PowerPlay and Zoom...) are trying to use it at the same time.
>02/12/01 16:51:33
>       I downloaded another version of the file comctl32.dll but the same
>problem reoccured.Also I copied the same file from another user's PC similar
>to the user affected PC (Norther Micro MMX) but the same error re-ocurred.
>02/13/01 15:44:19
>       I started toubleshooting by running  the file 50comupd from sysutil
>which updated the user's comctl32.dll to version 5.8.But that did not resolve
>the issue.I then completetly removed PowerPlay and started reinstalling it
>from scratch.The installation  progress was taking an average of 5 minutes to
>move about 1 to 2% so I left it running.
>       Installed PowerPlay but the same problem persisted.
>
>Peter Papworth
>A/Manager Client Services
>Citizenship & Immigration Canada
>[log in to unmask]
>(613)-954-3450