For starters, go to Xerox's web site to download current drivers for this machine.  The drivers you are installing are Win95.  Office 2k updates a number of files, including system files, and the old drivers may not be compatible with these updates.  Try uninstalling/removing the printer in safe mode after you download updated drivers.  Then do a shutdown/restart so you can install the most current driver files.




>May be a coincidence but, upgraded from (MS)Office 97 to Office 2K Pro, and
>suddenly my Xerox XJ9C printer doesn't work. "Drivers not installed error".
>So removed printer at device manager (it did have the yellow exclamation)
>and did a refresh - windows 98se immediately found it- used original disks
>with "win95.inf" and the install goes smooth with all files being loaded.
>Then a _long_ pause with the hour glass and finally the error message -
>"drivers could not be loaded, restart windows and try again". Which of
>course doesn't help. I assume it is a communication problem but port seems
>fine and windows "sees" the printer with no problems, I have no other way to
>test communication between   the printer and the computer. Disks have only
>been used 3 or 4 times over the 2 years and seem in fine shape.
>
>                 >
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